SHIPPING

Enjoy free shipping on orders over $125.

Free in-store pickup for online orders.

Free shipping excludes furniture, lighting, rugs, or over-sized decor (noted in product description). Shipping totals will be calculated at checkout. 

Shipping lead times vary depending on product. However, we guarantee to ship your order in the timeliest manner possible. Please allow additional processing time for furniture and other larger items. If multiple boxes or forms of transit are required, shipments may arrive at different times.

Third-Party Shipping: Furniture and other large items may require shipping with a third-party. Additional handling fees may apply for fragile items requiring extra care for the transit process.

BACKORDERED + OUT OF STOCK ITEMS

Backorder dates are subject to change. If an item you have purchased is on backorder, we will notify you of any delays. We will take requests for re-orders of out of stock items and fulfill if possible. You will be notified by email that an out-of-stock item is available. If you have a request for a bulk order, please notify us via email and we will work with you to fulfill your order if possible.

DAMAGES

We ensure that your item(s) are packaged with the utmost care to ensure a safe transit. However, we do understand that damages can occur during shipping. Please inspect your order as soon as possible upon arrival and notify us of damages within 48 hours and we will promptly work on a replacement. Photographs of your damaged item will be required to begin the claim. If your packaging appears damaged, please photograph before opening. In the event a replacement is not available, we will refund your order total to the original payment method. Please allow 5 to 7 days to process a damage claim.

To begin a damage claim, email: help@theaddresschico.com

RETURNS

Customers are responsible for all return requirements, including packaging and shipping costs. Refunds are made to the original payment method, less shipping and/or handling. Please allow 5 to 7 days from the date of receipt arrival for a quality inspection and refund issue. Returned items must be damage-free and include all hardware (if applicable). Item(s) returned in this less than agreed upon condition may be denied and returned to sender. You will be notified via email once your refund has been approved and issued. 

To begin the return process, email: help@theaddresschico.com

FINAL SALE

Sale items, seasonal, furniture, mirrors, over-sized decor items, and gift cards are final sale.